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Cancellation and Refund Policy

Members may cancel their membership at any time. No refunds will be given for any reason.

Code of Conduct

As a requirement for continued membership with the National ABS Law Firm Association (NALFA), Members have agreed to maintain the following standards:

  1. Compliance with Laws: Members agree to comply with all applicable federal, state, and local laws and regulations.
  2. Ethical and Professional Behavior: Members agree to conduct their business adhering to the highest standards of ethical and professional behavior.
  3. Complaint Resolution: Members agree to resolve all complaints within 90 days, if possible, and maintain excellent customer service relationships with their customers. If a complaint is not resolved within 90 days, the Member should continue to strive to amicably resolve the dispute.
  4. Truthful Advertising: Members agree to not falsely advertise and not publish anything misleading or defamatory.
  5. Litigation Reporting: Members agree to inform NALFA about any pending, threatened, or anticipated litigation that may, in the opinion of the Member, have an impact on the ABS community.
  6. Data Security: Members are required to develop and maintain data security processes to ensure confidentiality and protect against mishandling or fraud.

Membership Types and Fees

We offer two membership types:


Members agree to indemnify and hold NALFA harmless from any claims, liabilities, or legal actions arising from their actions or representations as members. This includes but is not limited to disputes with customers, clients, or third parties.

Modification of Terms

NALFA reserves the right to modify these terms at any time. Members will be notified of changes through email or on our website. Continued membership after the effective date of changes constitutes acceptance of the modified terms.

Limitation of Liability

NALFA shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, arising from the use of our services or membership.

Privacy and Data Usage

NALFA respects the privacy of its members. Our Privacy Policy outlines how we collect, use, and protect member data. By becoming a member, you consent to our privacy practices and data handling.

Termination of Membership

Members who violate the NALFA code of conduct may be subject to disciplinary action, including, without limitation, expulsion. It is expressly understood that NALFA membership is "at will" and may be terminated at NALFA's sole and final discretion.

Dispute Resolution

Any customer of a Member, or Member of NALFA, may initiate a complaint against a NALFA member for violation of NALFA standards, best practices, or bylaws. In addition, NALFA may initiate the complaint process if it obtains information that any Member may be in violation of the NALFA code of conduct. The Complaint process can be initiated by a written complaint submitted by a Member, a customer of a Member, or by NALFA itself. The NALFA Member shall provide a written response within 14 days of its receipt of the Complaint.

Contact Information

For questions or concerns, please contact:

Farrin Holland, Executive Director

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